Refund and Return Policy

At Plumbfounded, we are committed to your satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

Timeframe: Items may be returned within 7 days from the date of purchase.
Condition: Items must be unused, in their original packaging, and in resalable condition.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• - Custom or special-order products.
• - Items marked as "final sale" or "non-returnable."
• - Products that have been installed or used.
• - Perishable goods or items not suitable for return due to health and safety reasons.

3. Return Process

To initiate a return:

• 1. Contact Us: Email us at info@plumbfounded.com or call (800) 716-8820 to request a Return Merchandise Authorization (RMA) number.
• 2. Prepare the Package: Include the RMA number and a copy of the original receipt inside the package.
• 3. Shipping: Ship the item to the address provided with the RMA. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 7-10 business days.

5. Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@plumbfounded.com or (800) 716-8820.

6. Restocking Fee

A restocking fee of up to 15% may apply to returns that are not the result of our error or a defective product.

7. Legal Compliance

This policy complies with California Civil Code Section 1723, which requires retailers to clearly post their return policy unless they offer a full cash refund, exchange, or store credit within seven days of purchase.

8. Contact Information

For questions or assistance regarding returns and refunds, please contact us:

Email: info@plumbfounded.com
Phone: (800) 716-8820

By purchasing from Plumbfounded, you agree to this refund and return policy. Thank you for choosing us—we appreciate your business and strive to provide quality products and excellent customer service.